Refund policy
Return & Refund Policy
At Oakflame, we take pride in every product we make. Each order is carefully prepared and inspected before it leaves our facility.
Because our products are food items, all sales are final unless your order arrives damaged, defective, or incorrect.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
Include:
- Your order number
- A brief description of the issue
- Clear photos of the product and packaging
Email:
If your claim is approved, we will provide a replacement, store credit, or refund at our discretion.
Non-Returnable Items
For food safety reasons, we cannot accept returns or exchanges for:
- Change of mind
- Flavor preference
- Opened products
- Improper storage after delivery
- Normal variations in seasoning color, texture, or appearance
Natural ingredients may vary slightly from batch to batch without affecting quality or performance.
Shipping Charges
Original shipping charges are non-refundable unless the error was caused by Oakflame.
Questions
If you have any questions regarding your order, we’re here to help.
Contact us at:
We typically respond within 24–48 hours.