Shipping policy
Shipping Policy
At Oakflame, every order is packed with care and shipped in the order it is received. As a small-batch company, we prioritize quality over speed to ensure every bottle meets our standards before it leaves our facility.
Order Processing
Most orders are processed and shipped within 2–5 business days.
During product launches, holidays, or periods of high order volume, processing times may be slightly increase. Once your order has shipped, you’ll receive a shipping confirmation email with tracking information.
Shipping Times
Delivery times vary depending on your location and the shipping carrier selected at checkout.
While we work to ship every order as quickly as possible, Oakflame is not responsible for delays caused by shipping carriers, weather conditions, or circumstances beyond our control once a package has been transferred to the carrier.
Shipping Address
Please review your shipping address carefully before placing your order.
Oakflame is not responsible for orders shipped to an incorrect address provided during checkout.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost during transit, please contact us as soon as possible.
We’ll work with you to review the situation and determine the most appropriate resolution.
Questions
For questions regarding shipping, tracking, or your order, please contact:
We typically respond within 24–48 business hours.